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Our promise ‘Shangri-La Cares’ comes straight from the heart. It underpins the caring spirit of our brand and guides our unrelenting efforts to ensure your well-being and comfort. 

To create a trusted and nurturing environment for you, we have embraced the following safety standards and food and beverage protocols across all catering event spaces.  

  • Temperature-checks for all guests on arrival. 

  • Guests recommended to wear masks when not eating or drinking

  • Safety amenities including hand sanitising gels available at convenient locations 

  • Increased frequency of sanitization with a focus on high-touch and high-traffic areas

  • Enabling safe distancing practices by increasing distance between furniture, limiting party sizes per table, and maintaining safe physical distance

  • Shared snacks and food offerings to be discontinued and replaced by single portion 

  • Our colleagues wear masks with a smile underneath and don other necessary personal protective equipment when necessary 

  • Colleagues given comprehensive training on new safety and hygiene standards

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