Our promise ‘Shangri-La Cares’ comes straight from the heart. It underpins the caring spirit of our brand and guides our unrelenting efforts to ensure your well-being and comfort. 

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To create a trusted and nurturing environment for you, we have embraced the following safety standards and food and beverage protocols across all catering event spaces.  

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• Temperature-checks for all guests on arrival. 

• Guests recommended to wear masks when not eating or drinking

• Safety amenities including hand sanitising gels available at convenient locations 

• Increased frequency of sanitization with a focus on high-touch and high-traffic areas

• Enabling safe distancing practices by increasing distance between furniture, limiting party sizes per table, and maintaining safe physical distance

• Shared snacks and food offerings to be discontinued and replaced by single portion 

• Our colleagues wear masks with a smile underneath and don other necessary personal protective equipment when necessary 

• Colleagues given comprehensive training on new safety and hygiene standards